Refund policy

Our Commitment

Every RoadMuse product is made to order and carefully reviewed 
before it ships. If something arrives damaged, defective, or 
incorrect, we will make it right — no questions asked.

Refund Eligibility

We offer full refunds on orders that meet the following 
conditions:

— The item arrived damaged or broken
— The item has a defective or misprinted design
— The wrong item was sent

Refund requests must be submitted within 14 days of the 
delivery date confirmed by your tracking information.

We do not offer refunds for:

— Orders where the incorrect shipping address was provided 
  at checkout
— Items that have been worn, washed, or used
— Change of mind or accidental orders
— Size exchanges (please refer to our Size Chart before 
  ordering)
— Delays caused by the carrier or circumstances outside 
  our control

How to Request a Refund

To submit a refund request, email us at 
hello@shoproadmuse.com within 14 days of delivery with 
the following information:

1. Your order number
2. Your full name and email address used at checkout
3. A clear photo of the damaged, defective, or incorrect item
4. A brief description of the issue

We will review your request and respond within 1–2 business 
days with next steps.

Refund Processing

Approved refunds are issued to your original payment method. 
Please allow 5–10 business days for the refund to appear on 
your statement depending on your bank or card provider.

We do not require you to return the item in most cases. 
For damaged or defective products, we may ask for additional 
photos to help us improve our quality process.

Cancellations

Because every order goes into production quickly, we are 
only able to cancel orders within 24 hours of placement. 
After 24 hours, production has begun and the order cannot 
be cancelled.

To request a cancellation within the 24-hour window, email 
hello@shoproadmuse.com immediately with your order number 
and the subject line "Cancel Order."

Contact Us

Questions about a refund or your order?
Email: hello@shoproadmuse.com
We respond within 1–2 business days.